Frequently Asked Questions (FAQ)
Quick answers to your most common questions about orders, privacy, and shipping.
General Questions
1. What measures do you take to ensure my order is discreet?
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We are absolutely committed to your privacy. We use **plain, unmarked cardboard packaging** with no external logos or branding related to adult products. The shipping label will only show our neutral, generic parent company name and return address. Furthermore, the charge on your bank statement will appear as a **discreet, generic billing descriptor** that does not explicitly mention "Naughty America Store."
2. What are your shipping options and typical delivery times?
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We offer several shipping methods to meet your needs:
- **Standard Shipping:** Typically arrives within 5-7 business days after processing.
- **Express Shipping:** Typically arrives within 2-3 business days after processing.
3. What is your return or exchange policy?
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Due to the intimate nature of our products, we cannot accept returns or exchanges for items that have been **opened or used**. We only accept returns for products that are defective upon arrival or remain **unopened and sealed** in their original packaging within **30 days** of purchase. Please contact our support team before sending any item back.
4. What payment methods do you accept, and will the charge be discreet?
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We accept all major credit cards (Visa, MasterCard, American Express, and Discover). We also offer **PayPal** and other secure localized payment options. As mentioned, the descriptor on your bank statement will be discreet and generic to protect your privacy.
5. How can I track my order status?
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After your order is processed and shipped, you will receive an **email confirmation** containing your tracking number and a link to the carrier's tracking page. If you have a Naughty America Store account, you can also log in and view your order history and tracking details there.
6. What should I do if my product arrives defective or breaks shortly after use?
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We are happy to assist! If your product is damaged or defective upon arrival, or fails due to a manufacturing defect within **90 days** of purchase, please **contact our support team immediately** with your order number. We will work quickly to provide a replacement or issue a full refund as per our warranty policy.
Still Need Help?
If your question wasn't answered here, our dedicated support team is ready to assist you.
Email us at: support@[your website name].store
(Please allow up to 24 hours for a response during business days.)